On-demand incident response

Do you need help with a real incident?

Human support is not hidden inside the subscription. It is activated explicitly. If you are already a customer, log in and start the flow. If you are not a customer yet, request a fast contact and we will assess whether we can take the case.

On-demand IR

Two lanes, no ambiguity.

Active customers: login and use the red button. New prospects: fast contact to assess urgency, scope and intervention feasibility.

You are already a PresidioSec customer

Log in to the platform, open the red button and complete the guided triage. From there the playbooks, timeline and human support escalation start.

Login with the email already linked to the workspace
Guided triage and case classification
Escalation to on-demand support based on your active plan

You are not a customer yet

On-demand support is not something you buy blindly with a single click. Open a fast request or ask for a callback: we gather the context, assess urgency and tell you the right path immediately.

Fast request or callback to understand severity and context
Alignment on availability, timing and scope
Assessment of whether to start with activation or a demo/commercial path

Request a rapid callback Understand what you buy

On-demand incident response

What to expect

The SaaS subscription gets you ready. Incident support is a separate specialist lane: clear costs, plan-based priority and activation only when it is truly needed.

What happens after your request

We classify whether you are already a customer, the urgency level and the minimum case context.
We tell you immediately whether the right path is customer activation, a rapid callback or a commercial conversation.
If the case can be activated, you move to the right operational lane instead of a generic inbox.

When this is not the right lane

If you are looking for continuous monitoring, managed EDR or an always-on 24/7 SOC, that is not the promise being made here. PresidioSec is a readiness path plus a separate specialist IR lane.

Open a qualified contact

Have these details ready before the callback

When the problem started and whether it is still active.
Which systems or people are impacted right now.
Who owns the business decision and who has minimum technical visibility.